Privacy Policy

We are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information we collect

We may collect information that you provide directly (e.g. name, email, phone number when you submit an enquiry or form) and information collected automatically when you use our site (e.g. IP address, browser type, pages visited). We do not collect more than is necessary for the purposes described below.

How we use your information

We use your information to respond to your enquiries, provide our services, improve our website, comply with legal obligations, and for other legitimate business purposes. We will not use your personal data for purposes incompatible with those for which it was collected without informing you.

Legal basis for processing (GDPR)

If you are in the European Economic Area (EEA) or UK, we process your personal data on the following bases:

• Contract: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: Where processing is necessary for our legitimate business interests (e.g. improving our services, security) and your interests do not override those interests.
• Consent: Where you have given clear consent for a specific purpose (e.g. marketing). You may withdraw consent at any time.
• Legal obligation: Where we must process your data to comply with the law.

Your rights under GDPR

If you are in the EEA or UK, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Request erasure of your data in certain circumstances.
• Restrict or object to processing in certain circumstances.
• Data portability (receive your data in a structured, machine-readable format).
• Lodge a complaint with a supervisory authority in your country.

To exercise these rights, please contact us through the contact form on our website. We will respond within the timeframes required by applicable law.

Your rights under CCPA (California)

If you are a California resident, the California Consumer Privacy Act (CCPA) may provide you with the following rights:

• Right to know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purposes for collection, and the categories of third parties with whom we share the information.
• Right to delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to opt out of sale: We do not sell your personal information. If our practices change, we will update this policy and provide a clear way to opt out.
• Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a verifiable request under the CCPA, please contact us through the contact form on our website. We may need to verify your identity before processing your request.

Sharing and disclosure

We may share your information with service providers who assist us in operating our website and business (e.g. hosting, analytics), and where required by law or to protect our rights. We do not sell your personal information to third parties.

Data retention and security

We retain your data only for as long as necessary to fulfil the purposes set out in this policy or as required by law. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration.

International transfers

If we transfer your data outside the EEA or UK, we will ensure appropriate safeguards are in place (e.g. adequacy decisions, standard contractual clauses) as required by applicable law.

Updates

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will be revised when changes are made. We encourage you to review this policy periodically.